Frequently Asked Questions Answered at FirstCall Response Systems Inc.

Have a Question? Browse Our FAQ!

If you have questions or concerns about how FirstCall Response Systems Inc.’s service works, we invite you to contact us directly or take a few moments and browse through our frequently asked questions seen below:


Q. Why should I choose FirstCall?

A. FirstCall Response Systems Inc. is a Canadian company headquartered in Toronto. We believe our combination of personal service and robust technology makes us a reliable choice for anyone who may need instant access to emergency help with our personal response systems.


Q. How does your service work?

A. Our service relies on the use of a main unit, equipped with a two-way voice communication system, as well as a waterproof personal help button that can be worn either around the neck as a pendant or around the wrist like a watch. The unit simply requires an electric outlet for power and access to a phone jack in order to connect to the user’s telephone line. In the case of an emergency, the user simply needs to push their personal help button, and the main unit will initiate communications with our monitoring station. Once the communication has been established, the user can instruct us on how to proceed. However, if for whatever reason we are unable to communicate with the user, we will dispatch either emergency services or whatever we agreed upon during the installation of the unit.


Q. How much does it cost?

A. FirstCall offers services and equipment at a range of prices. Normally, there is a one-time installation fee, a monthly monitoring fee and an equipment fee. Call us for details.


Q. Do I have to buy the equipment?

A. No, we have several models of buttons and base units you can choose to purchase or you can rent it for as long as you need.


Q. If I rent, do I have to sign a long-term contract?

A. No, you may cancel the service at any time. We only require you to pay the set-up fee plus the first month at the time of installation. We also like to have two weeks’ notice prior the end of the term to avoid charging you for another month.


Q. Can I bill a third party?

A. Yes, we can bill another person other than the user, directly to an insurance company or to Veterans Affairs.


Q. Is your help button waterproof?

A. Yes, the button is waterproof.


Q. Do I need an extra telephone jack to connect the equipment?

A. No, we can share the jack with the current telephone set.


Q. How are we able to provide such personalized service to all of our clients?

A. Being based in a city as diverse as Toronto, we at FirstCall understand the importance of treating our clients as individuals. While some companies offer a more one-dimensional service to all of their prospective clients, FirstCall goes the extra mile to ensure that everyone’s unique needs are met. Through the use of our “Identification Code” system, we are able to ensure unique and personalized service to all of our clients – no matter their unique circumstances.


Q. What is an identification code, and how does it allow for more personalized service?

A. When our equipment is first installed, each client is assigned a unique identification code consisting of a series of numbers and a letter. All of our clients’ personal information; such as medical history, spare key location, emergency contacts and more will be linked to their unique Identification Code. It is this code that allows us to perform such speedy and personalized monitoring for our customers.


In the case of an emergency and once the emergency unit is activated, a signal will be sent to our monitoring station along with their ID code. This will allow all of our clients’ personal information to come up on screen for one of our specially trained operators to see and interpret. This is where the importance of the Identification Code comes into play. Even if the client is unable to talk back to us through the built-in two-way voice communication provided with our main unit, we will still know who it is that is calling for help, and will send help according to what we agreed upon when we first installed the emergency unit.

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